Privacy Policy
Effective date: 13 July 2026
Volga Trade Limited (“we”, “us” or “our”) operates crazyroom.shop. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, create an account, contact us or place an order.
1. Information We Collect
We may collect information you provide directly, including your name, email address, telephone number, billing and delivery address, account details, order and transaction information, customer-service messages, returns information and any other information you choose to provide.
When you use the website, we may automatically collect limited technical information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and cookie or similar identifiers.
2. How We Use Information
We use personal information to operate and secure the website; provide products and services; process, fulfil and deliver orders; manage accounts; communicate about purchases, delivery, returns and support; prevent fraud and misuse; comply with legal obligations; and understand and improve our website and services.
3. Legal Bases
Where applicable law requires a legal basis, we process information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, or with your consent.
4. Payments
Payments may be processed by third-party payment providers. We do not directly store complete payment-card numbers or payment-account credentials. Payment providers process information under their own privacy notices and security requirements.
5. Cookies and Similar Technologies
We use essential cookies for shopping-cart, checkout, account, security and site-preference functions. We may also use analytics or marketing technologies where permitted and, when required, after obtaining consent. You can control cookies through your browser and any consent controls displayed on the website.
6. How We Share Information
We may share information with providers supporting website hosting, security, payment processing, order fulfilment, delivery, email, customer service, analytics and professional advice. We may also disclose information when required by law, to protect rights and safety, or in connection with a legitimate business transfer. We do not sell personal information for money.
7. International Processing
Our service providers may process information outside your country or region. Where required, we use appropriate safeguards for international transfers.
8. Data Retention
We retain information only as long as reasonably necessary for the purposes described above, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution and legal compliance. Retention periods vary by record type and applicable law.
9. Security
We use reasonable administrative, technical and organisational safeguards intended to protect personal information. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.
10. Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, portability of, or restriction of personal information, and to object to or withdraw consent for certain processing. We may need to verify your identity before completing a request. You may also have the right to complain to your local data-protection authority.
11. Children’s Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.
12. Third-Party Links
The website may link to third-party services. Their privacy practices are governed by their own notices, and we are not responsible for those practices.
13. Changes to This Policy
We may update this Privacy Policy as our practices, services or legal obligations change. The effective date above identifies the latest revision.
14. Contact Us
Data controller and website operator: Volga Trade Limited
Website: https://crayhome.com
Email: 07824275282ahmed@gmail.com
Telephone: +852 9171 0214
Business address: Unit R2, Factory D, 10/F, Kin Ga Industrial Building, 9 San On Street, Tuen Mun, Hong Kong