Return & Refund Policy

Last updated: 13 July 2026

30-Day Return Policy

We offer a 30-day return policy for most items. Items must be unused, in their original condition and in the original packaging.

How to Request a Return

Email 07824275282ahmed@gmail.com with your order number and reason for return. We will provide return instructions. Do not send an item back before receiving return authorisation.

Refunds

After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 5-7 business days. Your bank or payment provider may require additional processing time.

Non-Returnable Items

Custom-made or personalised items, final-sale items, used items and items returned after 30 days are not eligible unless required by applicable law.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us within 48 hours of delivery and include photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

Contact

Volga Trade Limited
Email: 07824275282ahmed@gmail.com
Telephone: +852 9171 0214